RESTRUCTURING OF THE OPERATIONS OF PASSPORT AGENTS 

This is to inform that applications by proxy will henceforth only be accepted by the following duly registered agents: 

2. For avoidance of doubt, no applications by proxy are to be accepted from any person/entity outside the above-listed. 

3.  The aforementioned businesses have affirmed that their engagement is contingent on strict adherence to regulations outlined by the Mission. In this regard, they have undertaken to abide by the following Code of Conduct:

1. The passport renewal process established by the Mission shall in no way or manner be circumvented, manipulated, abused or otherwise undermined. For avoidance of doubt, this includes all stages of renewal, namely application submission, appointment scheduling, capturing, processing, production and collection. The transparency, fairness, and integrity of the system shall be respected; 
2. No undisclosed services may be rendered, and fees charged must not exceed the approved amounts; 
3. Staff of the Mission may not be contacted or pressured in any way to facilitate or expedite processing of submitted applications; 
4. Services provided shall only be rendered by staff of the business that are duly registered with the Mission. Consequently, all forms of outsourcing or sub-contracting are prohibited; 
5. Submitted applications must be accomplanied by a signed acknowledgement by applicants absolving the Mission of any issues that may arise from applicants' decision to seek the assistance of a third-party; 
6. Periodic submission of details of all services rendered to applicants, as well as fees charged, must be made known to the Mission; 
7. Mission reserves the right to assess quality of service delivered, and may terminate engagement if deemed necessary. In this case, notice of one (1) week shall be given, during which no new applications may be received; 
8. Falure to adhere to these regulations warrants summary revocation of all permissions and privileges extended by the Mission, forfeiture of bond deposit, and immediate disengagement by the Mission. The engagement is subject to termination or review on 25th November 2021; 
9. The Agents shall endeavour to settle all disputes with clients within a reasonable time; 
10. All confirmed allegations of fraud or extortion of clients, if proven, could lead to termination of the agreement; 
11. The Mission shall not be held liable for engagements between the Agents and all clients who elected to seek their services; 
12. The OIS shall endeavour to provide the Mission with weekly updates of all applications received through Agents.